Effective Date: 2/25/26
Valu Direct Mail (“we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, store, protect, and disclose your information when you interact with our website (https://valudirectmail.com/) and our direct mail, postcard, and marketing services.
- Information We Collect
• Personal Information: Name, business or organization, email, phone number, address, payment details, and job-related details when you request a quote, place an order, or contact us.
• Project Data: Details about your print and mailing projects, campaign requirements, uploaded artwork, mailing lists, and campaign specifications.
• Transactional Data: Order history, billing and payment records, shipping and tracking information, contracts, and communications related to your campaigns or purchases.
• Usage Data: IP address, browser type, device information, and website usage analytics.
• SMS Data (if applicable): See the “SMS/Text Messaging Policy” below. - How We Use Your Information
• Provide, operate, and improve our website and direct mail services
• Authenticate users and manage accounts/projects
• Process and fulfill your postcard, printing, and mailing orders
• Respond to inquiries and provide customer support
• Process payments, manage business records, and coordinate deliveries
• Send service updates, order reminders, and marketing offers (with consent)
• Analyze trends, marketing effectiveness, and website performance
• Comply with legal, contractual, and postal regulatory obligations - Data Sharing & Disclosure
We do not sell your information. We may share your data as follows:
• With trusted staff, print and mailing partners, or service providers as needed to support your campaign or project
• With payment processors, shipping/logistics partners, and vendors for service fulfillment
• With regulatory authorities as required by law
• In connection with business transitions (e.g., merger or sale) - Cookies & Tracking Technologies
We use cookies and similar technologies for website operation, analytics, and enhancing user experience. You can manage cookies in your browser settings. - SMS/Text Messaging Policy
• No Sharing of SMS Data: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Opt-in Disclosure: By providing your number, you consent to receive automated informational and promotional SMS/text messages from us.
• Opt-out Instructions: Cancel SMS any time by texting “STOP” to our number. We will confirm your request.
• Help Instructions: Reply “HELP” to our number for SMS support.
• Rates: Message/data rates may apply. Message frequency varies by campaign. - Data Security
We implement reasonable technical and administrative safeguards; however, no system is perfectly secure. - Data Retention
We retain information as needed for your campaigns, accounting, and legal requirements. - Your Rights
You have the right to access, update, or request deletion of your information, subject to law. For requests, email info@valudirectmail.com or call (800) 790-3952. - Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors. - Policy Updates
We may update this policy. Changes will be posted here with a new effective date.
Contact Us
For privacy questions, contact info@valudirectmail.com or (860) 349-7027.